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Similarly, you have the possibility of configuring a user portal or you can have users email their tickets to Spiceworks Desktop, keeping you updated about their status through email alerts.
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For this you have three distinct options: you can create the tickets yourself by clicking on the corresponding icon in the toolbar from the lower part of the screen. The ‘Help Desk’ component is more complex, as you need to consider the way in which people will be able to send tickets, or requests. This can also be done for mobile devices, but it is considerably more lengthy. The ‘Inventory’ function can be configured by scanning your network within a previously specified IP-range and determine the connected devices, then populate your database with their corresponding information, thus saving you valuable time in the process. Spiceworks Desktop can be used for different purposes, namely ‘Inventory’ and ‘Help Desk’, as well as other related activities, both of which can be set up with a minimal level of user input, so as to simplify your work. Additionally, you need to create an account that you will use to login to Spiceworks Desktop, thus protecting it against outside individuals and preventing their access. The default value is ‘80’, but you have the option of changing it to something that better suits your needs.īecause the application runs via a web browser, you will need to have Internet Explorer, Google Chrome or Firefox installed on your system for it to be able to function.
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and Linux servers and network devices so you can see issues in real-time and catch everything from sluggish performance to spikes in network traffic - long before your users start calling Download. While the installation operation itself runs quite smoothly and uneventfully, keep in mind that you will be asked to decide which port to use for Spiceworks Desktop. Spiceworks Network Monitor keeps an eye on critical Windows read more.
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Easily find parts such as memory or SSD drives specific for your devices with our Parts Finder.Spiceworks Desktop is an efficient and user-friendly software solution which functions via a web browser, enabling you to manage your IT-related tasks and assignments, ranging from running network inventories, creating a help desk, generating reports and troubleshooting potential problems. Collaborate on your tickets with other IT Pros. Download additional apps from the Spiceworks App Center to extend Spiceworks with even more functionality. Designed for small- and medium-sized businesses, Spiceworks. Spiceworks requires no agents to be installed and managed. Spiceworks 2: Spiceworks IT Desktop delivers nearly everything you need to simplify your IT job.
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It enables you to quickly and conveniently inventory the hardware and software that reside on your network use built-in TFTP server tool for network configuration management manage employee profiles in Active Directory using People View monitor your network for new software, license compliance violations, low disk space, offline servers, low printer supplies report easily on the information you need to manage your network get SNMP v3 monitoring support track network issues and your projects with trouble tickets backup UPS devices with power management tools request quotes directly from vendors of your choice hosted email support integration with Rackspace email & apps and Google apps ask questions to the Spiceworks IT community of sysadmins in SMBs worldwide. Online or on the phone, chat with IT pros who speak tech and have walked in your shoes. It combines in-app purchasing, RFQ (request for quote), help desk software, an IT knowledge base, network inventory, network monitoring, reporting, network configuration management, built-in TFTP server, Active Directory management, SQL server monitoring, warranty renewal tracking, UPS power monitoring, cloud services tracking, and an IT community into one easy-to-use application. Spiceworks is free network management software and help desk software designed for networks with up to 1,000 devices.